Pairing Aircall with Zendesk lets you port customer information and phone numbers easily from the former to the latter. The list of integrations is dense, and include all your favorite CRMs-like Salesforce, Zendesk, Zoho, and HubSpot.
With Aircall, you can flexibly change your scheduling or take calls on off-hours if you’re going through a particularly hairy period where key calls are coming in at oddball times. You can also forward calls from your desktop to your mobile (or vice versa), allowing you to get up and walk around mid-talk or to take an important call hustling back from lunch, then switch up as you park yourself back at your battlestation.Īnother key, humanizing feature is the ability to implement ‘business hours’ to prevent round-the-clock notifications. The ‘Warm Transfer’ feature lets you check in with a team member before you transfer the call, while ‘Call Whispering’ lets you secretly, sneakily speak to a team member and help out while they’re in a call. The platform allows you to access team information and customer history across devices, and transfer calls to other team members with the greatest of ease. You can also configure the app so inbound calls are received by a pool of team members and-if they’re all unavailable-forward them on to other agents at a different branch. Interactive voice response (IVR) lets you route inbound calls to the right people automatically. The app provides for a localized phone presence with the ability to distribute different types of calls across your team. The Activity feed offers information on call loads, the total number of inbound and outbound calls, the percentage of missed calls, number of calls per user, and more. The Analytics screen (available under Calls & Stats on the app’s navigation menu) displays all your metrics in an intuitive way, using an integrated user interface that’s easy to interpret and draw insights from.įor one, you can monitor team activity and agent performance in real time. Ditto for tracking team member performances and call metrics.Īircall helps you do these things with advanced analytics. Honing in on your sales pitches and revising scripts can help you deliver better business outcomes. Analyze, scale, and flex: making the call without the weight
The platform manages these impressive metrics by bringing forth a combination of legible, useful analytic tools, streamlined integrations, and superb flexibility. In March 2018, they benefited from an injection of $29 million USD in funding (they’ve received $40.6 million USD in total so far).Īircall now clocks over 1,300 App Store downloads a month. The French startup, which ‘started up’ at the buzzy Paris|Brussels eFounders studio, has to-date snagged 3000+ clients spread out across 40+ countries, including Vice, Uber, and SeatGeek. Your business will scale better and you’ll enjoy more flexibility with regards to team and organizational structure.Īircall offers all these newfangled benefits with much aplomb. Automation and integrations with other apps decrease workload while increasing the quality of work. The data you capture through interactions on such an all-in-one platform flows easily into analytics. Now your team can be dispersed from city to city, running everything voice-related from laptops and smartphones, with the added benefit of having all your information accessible in one place. The move to cloud-based storage has made major hardware investments (mostly) irrelevant. Voice over internet protocol (VoIP) has usurped copper wiring, driving down phone bills dramatically and letting small teams reach global audiences. Legacy IT providers are truly getting shook these days, with cross-channel platforms offering more agile, cost-effective, and non-ugly solutions for business communications. Aircall and the disruption of the voice call economy Integrating with the digital tools that keep your work life humming, the platform is designed to make phone interactions as intuitive as email or chat, helping you grow more relevant and insightful customer relationships. Aircall helps big time by letting you easily add new users, manage and move around team members, and delegate types of calls and geographical locations to specific individuals. In order to scale a small enterprise, it’s key to minimize the escalation of customer issues and ace your first-call resolution rates. Take Aircall, a cloud phone and call center management system that’s disrupting voice for business. It’s now totally feasible to run your business’s sales, support, and service team calls from your personal devices.
The era of chunky phones and extension codes is nigh over.
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